Insentif Bikin Tim Saling Sikut? Salah Desain KPI-nya

  • 11 June 2025

Insentif seharusnya memperkuat kolaborasi, bukan malah bikin tim saling jegal. HR perlu mengevaluasi desain KPI dan reward system agar tidak memicu konflik internal. Ilustrasi Awal: Sales dikejar target revenue, Customer Service dinilai dari kepuasan pelanggan. Saat Sales push deal dengan janji manis, CS yang harus beresin komplainnya. Dua tim akhirnya saling lempar kesalahan. Masalah: KPI...

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